A trace file contains data that enables the support team to detect anomalies that may have caused an error or disruption to your system. This file is automatically generated whenever an error has occurred; and generally hidden on your computer that the error occurred on. Please ensure you have adequate permissions to access the file. See: Checking/Enabling Permission below.

 

 

1.       Left-click on the Start button (bottom left hand corner of your screen).
 

2.       Open the Control Panel.
 

3.       Open the Folder Options folder (icon is a yellow folder with a red tick on it).
 

4.       There are 4 tabs visible. Click on – View.
 

5.       In the Advanced Settings area, enable the Show hidden files and folders checkbox.
 

6.       Next click Apply and then the OK button.
 

7.       Close the Control Panel.

 

 

8.       Right-click on the Start button (bottom left hand corner of your screen).
 

9.       Select Explore.
 

10.     Navigate to C:\Documents and Settings\All Users\Application

11.     There should be a Text Document visible.
 

12.     On your Toolbar select View > Details. This will make it easier to locate the Trace.txt file you

need as they will now be displayed with a date.
 

13.     Click onto the Date Modified heading to display the files in ascending or descending date order.
 

14.     Select and right-click on the Trace.Txt file with the appropriate date.
 

15.     Select Send To > Mail Recipient.
 

16.     This will invoke your Emailing program (Microsoft Outlook Express®, Microsoft Outlook® etc.)
 

17.     Enter the following Email address: [email protected]
 

18.     Click on Send.
 

19.     Close all other open screens.